Reference

What Our Terms Mean for Your Account

fairpunt operates under a clear legal framework that defines your rights, our obligations, and how your account data is handled at every step.

Jurisdiction-aware termsAccount data rightsUPI & Paytm policy contextTransparent contact pathsIndia-applicable conditions

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How Our Legal Framework Is Structured

fairpunt Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms are organised around three core areas: account eligibility (which depends on your local law and the region from which you access the platform), data handling (what we collect, how long we keep it, and who can see it), and financial conduct (how deposits via

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UPI, Paytm, and PhonePe are recorded and what triggers a review). Access to fairpunt services is available only where local law permits. If your jurisdiction restricts online wagering, our terms do not override that restriction — they work alongside it. We do not accept deposits from
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regions where access is legally prohibited, and our payment processors are configured to reflect those boundaries automatically. Disputes arising from account activity are handled through the contact paths listed in this document.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about your rights under these terms, a data request, or a dispute relating to account activity, our support team handles each of these through dedicated channels. We aim to acknowledge all legal enquiries within 24 hours and resolve data-related requests within the timeframe required under applicable law.

Team online

Email for Legal Enquiries

Send your legal or data-related request to our dedicated address. We log every submission with a reference number and respond with a status update within one business day of receipt.

Live Chat for Account Disputes

Our live chat channel is staffed around the clock for account-level disputes. If your query involves legal terms or account closure, the agent escalates it directly to the compliance desk without delay.

Postal Address for Formal Notices

Formal legal notices may be submitted in writing to our registered correspondence address. We acknowledge all written notices within five working days and direct them to the appropriate internal team.

HOW WE HANDLE THIS

Data, Security and Account Retention at fairpunt

Every account on fairpunt is protected by a combination of encryption at rest, session-level authentication, and transaction monitoring.

Data We Collect

We collect only what is needed to operate your account — your name, contact details, payment method identifiers (such as…

Cookie Policy

Cookies on fairpunt are used for session management, fraud detection, and performance monitoring.

Account Security Practices

Your account is protected by two-factor authentication options and automatic session expiry after a period of inactivity.

Retention Period

We retain account records for the period required by applicable financial and anti-money laundering regulations.

Who to Contact for Data Requests

Data access, correction, and deletion requests go to our privacy team via the legal email address listed in the support…

How to Request Changes

To update personal details on your account — name corrections, contact number changes, or linked Paytm or PhonePe identifiers —…

Frequently Asked Legal Questions

These are the questions we receive most often about our terms, your rights, and how we handle account and data matters. Each answer reflects how the policy works in practice, not just what the document says.

These terms apply where local law permits access. If online wagering is restricted in your specific state or region under Indian law, those restrictions take precedence and your access may be limited or unavailable regardless of these terms.

We hold your registration details, login history, transaction records (including UPI and Paytm activity), and any documents submitted during identity verification. You can request a full summary by contacting our privacy team via the legal email address.

Submit a deletion request to our privacy team with your account email and a brief description of what you want removed. We process requests within the timeframe required by applicable law and confirm completion in writing once done.

Yes. Contact support via live chat and provide the corrected details along with a supporting document if the change involves your legal name or linked payment method, such as a PhonePe or Paytm identifier. Changes take up to two business days.

Transaction records are retained for the period mandated by applicable financial regulations, typically five to seven years. After that, records are deleted or anonymised unless there is an unresolved dispute or balance attached to the account.

Account closure stops new data collection, but existing records are retained for the regulatory minimum period. You will receive written confirmation of closure and a summary of how long your data will be held before deletion or anonymisation.

Raise the matter first with our compliance desk via the legal email address. If the issue is not resolved to your satisfaction, you may pursue formal remedies available under applicable Indian consumer protection or data protection law.

What Our Terms Mean for Your Account

Reach Us on Legal or Account Matters

Email for Legal Enquiries

Live Chat for Account Disputes

Postal Address for Formal Notices

Data, Security and Account Retention at fairpunt

Data We Collect

Cookie Policy

Account Security Practices

Retention Period

Who to Contact for Data Requests

How to Request Changes

Frequently Asked Legal Questions

01 Do these terms apply to me if I am accessing fairpunt from India?

02 What personal data does fairpunt hold about my account?

03 How do I request deletion of my account data?

04 Can I correct inaccurate information on my account?

05 How long does fairpunt keep my financial transaction records?

06 What happens to my data if I close my account?

07 Who do I contact if I believe my legal rights under these terms have not been respected?

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