Reference

How fairpunt Handles Your Personal Data

At fairpunt, your personal data belongs to you — we collect only what we need to run your account, process deposits via UPI, Paytm or PhonePe, and keep…

Data collected only as neededUPI, Paytm, PhonePe transaction privacyAccount security by designYour right to access and deleteIndia-region policy scope
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fairpunt How fairpunt Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your personal data is handled, want to request a copy of what we hold, or need to raise a concern about data accuracy, our privacy support team is reachable through three channels below. We aim to acknowledge all data-related requests within 48 hours and resolve them within 14 days.

Team online

Email Privacy Team

Send your data access, correction or deletion request to our dedicated privacy address. Include your registered email and account ID so we can locate and verify your record promptly.

Live Chat Support

Start a live chat session from the fairpunt.asia footer at any time. Our agents can raise a formal data query on your behalf and provide a reference number for follow-up.

Help Centre Ticket

Submit a written ticket through the Help Centre under the Privacy and Account section. Tickets are tracked, timestamped and escalated to our data team if not resolved within 48 hours.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

fairpunt applies specific technical and organisational measures at each stage of your data lifecycle — from the moment you open an account to the point at which your…

Data Collection Scope

We collect your name, email, date of birth, phone number and payment reference data during registration and transactions.

Cookie Use

Our site uses session cookies to keep you logged in and analytics cookies to understand page performance.

Account Security

Passwords are stored as salted hashes — we never hold them in plain text.

Data Retention

Active account data is retained for the duration of your account plus the period required by applicable law.

Your Access Rights

You can request a full export of your personal data, correct any inaccurate details, or ask us to delete your…

Third-Party Sharing

We share data only with payment processors (UPI, Paytm, PhonePe networks) and identity verification partners strictly necessary to run your…

Frequently Asked Questions About Our Privacy Policy

The questions below cover the data rights and privacy concerns we hear most often from accounts based in India. If your question is not answered here, raise it through live chat or the Help Centre and our privacy team will respond within 48 hours.

We collect your full name, email address, date of birth, phone number and the country of your residence. Payment transactions add a reference ID and status record tied to UPI, Paytm or PhonePe — we do not store your payment app credentials or PIN.

Submit a data access request via live chat or the Help Centre under Privacy and Account. Quote your registered email and account ID. We will compile and send a structured export of your data within 14 calendar days of receiving the request.

Yes. Send a deletion request through any of the support channels listed on this page. We will erase or anonymise your data within 14 days, retaining only the transaction records that applicable law requires us to keep for a defined period.

No. We do not sell, rent or share your personal data with third parties for marketing purposes. Data is shared only with payment processors and identity verification partners who operate under binding data processing agreements.

We receive only the transaction reference, amount and success or failure status from UPI, Paytm and PhonePe. Your UPI handle, Paytm wallet password and PhonePe PIN are never transmitted to or stored on our servers at any point.

Personal profile data is deleted or anonymised within a reasonable period after account closure. Transactional records are kept only for the duration mandated by applicable law, after which they are securely purged from our systems.

We notify you by email to your registered address before any material change to this policy takes effect. The updated policy is also published on fairpunt.asia with a revised effective date shown at the top of the page.

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